Frequently Asked Questions
General
Who is Veyzano?
Veyzano is a modern eyewear house for those who see beyond the ordinary. We design sunglasses that bring together timeless lines, everyday comfort, and dependable protection. You can read our full story on the About Us page.
Products
How do I know what the quality is like?
Every product page includes verified reviews and ratings from people who own and wear the piece. We encourage you to read them, and to share your own once your Veyzano arrives.
How do I choose the right pair?
Each listing details the frame shape, materials, lens, and protection so you can choose with confidence. If you would like a personal recommendation, our team is glad to help through the Contact Us page.
Shipping
Where do you ship?
We ship worldwide.
How long does delivery take?
Orders typically arrive within 6 to 15 business days, depending on your destination. Full details are on our Shipping Policy page.
How much does shipping cost?
Shipping is calculated at checkout and explained in full on the Shipping Policy page.
Where is my order?
Once your order ships, you will receive an email with your tracking number and delivery details so you can follow its journey.
I ordered more than one piece. Will they arrive together?
Occasionally items ship from different warehouses and may arrive separately, a few days apart. There is no need to worry if one piece reaches you before another.
Orders and Support
Can I change or cancel my order?
If you need to adjust your order, please contact us as soon as possible through the Contact Us page and we will do our best to help before it ships.
How do I reach you?
Our team is here for any question about products, orders, or delivery. Reach us any time through the Contact Us page.